Bio:
Douglas Hanna is the CEO of A Small Orange, a provider of high quality shared, VPS, reseller, and dedicated web hosting. As CEO, Douglas leads the company’s management team and is directly responsible for the company’s finance, business development, marketing, and M&A activities. He is also responsible for HostNine and SEO Web Hosting, two companies that A Small Orange acquired in November 2010. Before joining A Small Orange in March 2010, Douglas was the Customer Service Manager at HostGator.com LLC, a world leading web hosting company with more than 225,000 customers. At HostGator, he was responsible for customer service and customer service operations, as well as corporate communications and public relations. Douglas also founded and writes for Service Untitled, a leading blog on customer service and the customer service experience and has done customer service consulting for companies such as Dell.
Tribes I Belong To
-
Loyalty.ca
19 Contributors
Recent Posts
-
Consumer Reports says Apple does customer service better
The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a p
by serviceuntitled - May 06, 2013 -
‘WOW’ customer service has to be reliable and consistent
Once again it’s Spring when our fancy changes to thoughts of love and the beautiful outdoors. We picture the lush green lawns, the colorful summer blooms, the pool, the grill, and the patio designed for that blissful oasis as casual parties for friends
by serviceuntitled - April 22, 2013 -
Book Review: The Customer Service Survival Kit
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improv
by serviceuntitled - April 10, 2013 -
Book Review: The Customer Service Survival Kit
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improv
by serviceuntitled - April 10, 2013 -
Avoid costly mistakes by creating a better call center for customers
Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. Whereas customers
by serviceuntitled - April 02, 2013 -
Avoid costly mistakes by creating a better call center for customers
Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. Whereas customers
by serviceuntitled - April 02, 2013 -
Walmart’s dismal customer service scores drive customers away
Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” The Bentonville, Arkansas based retailer scored a 71 out of 100 rating; the lowest grade fo
by serviceuntitled - March 19, 2013 -
What happened to customer service at Sears?
The entire history of Sears is way beyond the scope of today’s blog post, but a short summary of Sears has its roots dating back to 1886 when the founder, Robert Sears began selling watches in Chicago. Thirty years later arose the brands of Kenmore an
by serviceuntitled - February 27, 2013 -
What happened to customer service at Sears?
The entire history of Sears is way beyond the scope of today’s blog post, but a short summary of Sears has its roots dating back to 1886 when the founder, Robert Sears began selling watches in Chicago. Thirty years later arose the brands of Kenmore an
by serviceuntitled - February 27, 2013 -
BMW modeling customer service innovations after Apple
Buying a new car is a baffling and expensive experience for everyone; options have become so technical making it extremely difficult for car buyers to figure out what they need or really want. BMW recognizes the dilemma and has launched a new program call
by serviceuntitled - February 14, 2013